Privacy Policy

Last Updated: January 15, 2026

Introduction

Welcome to jiliet, the premier online gaming platform built exclusively for Filipino players. This Privacy Policy outlines how jiliet ("we," "us," "our," or "the Company") collects, uses, stores, and protects your personal information when you access our website at jiliet.cam or use our mobile applications and services.

We are committed to safeguarding the privacy and security of our users' personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and all applicable Philippine data protection regulations. By registering an account, accessing our platform, or using any of our gaming services including JILI slots, live casino, sports betting, bingo, and fishing games, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Our platform serves adult Filipino players aged 21 years and above. We take extra precautions to ensure that minors do not access our services. If you are under 21 years of age, you are prohibited from creating an account or participating in any gaming activities on jiliet. We reserve the right to verify your age and identity at any time, and failure to provide accurate information may result in account suspension or termination.

Information We Collect

1. Personal Identification Information

When you register for a jiliet account, we collect personal information necessary to verify your identity, comply with Philippine gaming regulations, and provide you with a secure gaming experience. This information includes but is not limited to:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you are at least 21 years old
• Valid email address for account communications and notifications
• Mobile phone number for account verification and two-factor authentication
• Residential address including city, province, and postal code
• Government-issued ID number (e.g., Philippine passport, driver's license, UMID, SSS, or national ID) for identity verification and anti-money laundering compliance
• Copies of identification documents submitted during the verification process
• Username and encrypted password for account access

2. Financial and Transaction Information

To facilitate deposits, withdrawals, and gaming activities on our platform, we collect and process financial information including:

• Payment method details such as GCash account number, Maya/PayMaya account, bank account information (BPI, BDO, Metrobank, or other Philippine banks), QR Ph details, InstaPay and PesoNet transfer records
• Transaction history including deposit amounts, withdrawal requests, gaming bets, winnings, bonuses claimed, and promotional credits
• Billing information and payment receipts for record-keeping and dispute resolution
• Cryptocurrency wallet addresses if you choose to use digital currency payment options

We do not store full credit or debit card numbers on our servers. All payment processing is handled through secure, PCI-DSS compliant third-party payment gateways. Your financial data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.

3. Technical and Usage Data

When you access jiliet, our systems automatically collect technical information to improve platform performance, detect fraud, prevent abuse, and enhance user experience. This data includes:

• IP address and geolocation data to verify you are accessing the platform from within the Philippines
• Device information including device type, operating system, browser type and version, screen resolution, and device identifiers
• Browsing behavior such as pages visited, games played, time spent on the platform, click patterns, and session duration
• Cookies and similar tracking technologies to remember your preferences, maintain login sessions, and provide personalized content
• Game play data including betting patterns, win/loss records, favorite games, and gameplay statistics
• Communication records including live chat transcripts with customer support, email correspondence, and feedback submissions

How We Use Your Information

jiliet collects and processes your personal data for specific, legitimate purposes that enable us to provide you with a world-class gaming experience while ensuring compliance with Philippine regulations. We use your information to:

1. Account Management and Verification

We use your personal information to create and manage your jiliet account, verify your identity and age, authenticate login attempts, and prevent unauthorized access. Identity verification is a legal requirement under Philippine gaming regulations and helps us maintain a safe, secure platform for all players. We may request additional documents or conduct enhanced due diligence for high-value transactions or when suspicious activity is detected.

2. Processing Transactions

Your financial information is used to process deposits into your gaming wallet, handle withdrawal requests to your chosen payment method (GCash, Maya, bank transfer, etc.), apply bonuses and promotional credits, maintain accurate transaction records, and generate financial statements. We work with trusted Philippine payment processors to ensure fast, secure, and reliable transactions. Withdrawals are typically processed within 24 hours after verification, though bank transfers may take 1-3 business days depending on your financial institution.

3. Providing Gaming Services

We use your data to grant access to our extensive library of JILI slots, live casino tables with real dealers, sports betting markets covering PBA, NBA, UFC, boxing, and international sports, bingo rooms, and fishing games. Your gameplay data helps us track your bets, calculate winnings, apply game rules fairly, maintain leaderboards and tournaments, and deliver personalized game recommendations based on your preferences.

4. Communication and Customer Support

Your contact information allows us to send account-related notifications, transaction confirmations, promotional offers and bonuses tailored to your gaming activity, important updates about platform features, security alerts, and regulatory announcements. Our 24/7 Filipino customer support team uses your communication history to provide efficient, personalized assistance through live chat, email, or phone. You can manage your communication preferences in your account settings at any time.

5. Legal and Regulatory Compliance

As a licensed gaming operator in the Philippines, jiliet is required to maintain detailed records of player activity for regulatory reporting, anti-money laundering (AML) and counter-terrorism financing (CTF) compliance, responsible gaming monitoring, dispute resolution, fraud prevention, and cooperation with law enforcement investigations when legally required. We retain your data for the periods mandated by Philippine law, typically seven years after account closure for financial records.

6. Platform Improvement and Analytics

We analyze aggregated, anonymized usage data to understand player behavior, optimize game selection and platform features, improve website performance and loading speeds, fix bugs and technical issues, develop new games and betting markets that appeal to Filipino players, and enhance overall user experience. This data cannot be traced back to individual users and is used solely for internal business intelligence.

Data Sharing and Disclosure

jiliet respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

1. Service Providers and Business Partners

We work with carefully vetted third-party companies that help us operate our platform and deliver services to you. These include payment processors (GCash, Maya, Philippine banks), game providers (JILI and other licensed software studios), identity verification services, cloud hosting providers, customer support platforms, and marketing analytics tools. All service providers are bound by strict confidentiality agreements and are only permitted to use your data to perform the specific services we have contracted them for. They cannot use your information for their own purposes.

2. Legal Obligations

We may disclose your personal information when required by Philippine law, court orders, subpoenas, or regulatory authorities such as PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), or law enforcement agencies. We will only provide the minimum information necessary to comply with legal requirements and will notify you of such disclosure unless prohibited by law.

3. Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy. You will have the opportunity to delete your account if you do not agree to the new terms.

4. Fraud Prevention and Security

We may share information with fraud detection services, cybersecurity firms, and other online gaming operators to identify and prevent fraudulent activity, money laundering, bonus abuse, collusion, use of automated betting bots, account takeover attempts, and other violations of our terms of service. This sharing is limited to what is necessary to protect our platform and users from harm.

Data Security Measures

jiliet employs industry-leading security technologies and practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same technology used by banks and financial institutions worldwide.
• Secure Storage: Personal and financial data is stored on encrypted servers located in secure data centers with 24/7 physical security, biometric access controls, and redundant backups.
• Access Controls: Only authorized jiliet personnel with a legitimate business need can access your personal information. All access is logged, monitored, and regularly audited.
• Two-Factor Authentication: We offer optional 2FA via SMS or authenticator apps to add an extra layer of security to your account login.
• Regular Security Audits: Our platform undergoes periodic security assessments, penetration testing, and vulnerability scans conducted by independent cybersecurity experts.
• Fraud Detection Systems: Advanced AI-powered systems monitor transactions and gameplay in real-time to detect suspicious patterns and prevent fraudulent activity.
• Employee Training: All jiliet staff receive regular training on data protection best practices and are bound by strict confidentiality agreements.

While we implement robust security measures, no system is 100% secure. You also play a critical role in protecting your account by choosing a strong, unique password, never sharing your login credentials, logging out after each session on shared devices, keeping your contact information up to date, and reporting suspicious activity immediately to our support team.

Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by jiliet:

• Right to Be Informed: You have the right to know how your data is collected, processed, and shared, as detailed in this Privacy Policy.
• Right to Access: You can request a copy of the personal information we hold about you by contacting our Data Protection Officer.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it directly in your account settings or request corrections through customer support.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements and outstanding obligations (e.g., pending withdrawals, regulatory audits).
• Right to Object: You can object to certain processing activities, such as receiving marketing communications, by adjusting your preferences in your account settings.
• Right to Data Portability: You can request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Lodge a Complaint: If you believe we have violated your privacy rights, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your account details and specific request. We will respond within 15 business days as required by Philippine law.

Cookies and Tracking Technologies

jiliet uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on return visits and maintain your login session.

We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality such as account login, game loading, and transaction processing. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous data about how you use jiliet, including pages visited, games played, and session duration. This helps us optimize platform performance.
• Functional Cookies: Remember your preferences such as language settings, favorite games, and display options to provide a personalized experience.
• Marketing Cookies: Track your interaction with promotional content and advertisements to deliver relevant offers and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent.

Third-Party Links

Our platform may contain links to third-party websites, such as payment processors (GCash, Maya), game providers, or responsible gaming resources. jiliet is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. Clicking on a third-party link takes you outside of jiliet's control, and our Privacy Policy no longer applies once you leave our platform.

Changes to This Privacy Policy

jiliet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by email to your registered address and display a prominent notice on our website. The "Last Updated" date at the top of this policy will be revised accordingly.

Your continued use of jiliet services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may close your account by contacting customer support. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

Data Protection Officer:
Email: [email protected]
24/7 Live Chat: Available on our website
Average Response Time: Under 3 minutes

We are committed to addressing your privacy concerns promptly and transparently. Our Filipino-speaking support team is available around the clock to assist you with any data protection inquiries or account-related issues.